Incidents in these software are useful for 2 things:
- To file some kind of incident or record difference from the normal work record. For example: Commercial output, rest, lunch, etc
- Assigning justifications to the users when they do not carry out the working day. For example: holidays, illness, etc
The creation of the incidents is done from the Incidents section:
When creating them, the most important thing are these two options:
- Allows Punching: This type of incident is loaded in the terminal and we can select and use it
- Counts as work: This is what tells the software if this incident is taken into account as working time or is discounted. For example, if we use food, we would leave this option unchecked so that this time is discounted from the total work time; on the other hand, we would leave a Commercial Output checked because we want it to count as worked time.
Event logging at the terminal
When we have already created them, we load them into the terminal:
If we are using the Enterprise software, it doesn't work with Small Business, and we have an iClock terminal (these terminals have the quick function buttons F1, F2,...), we can load which incident we want to be in each of the buttons:
When we have already created and loaded the incidents, we can see them in the following section of the unit menu:
If we are using Small Business and we don't have the option of configuring the function keys, or we have a terminal without function keys like the ZK-F22, what we will do is configure one of the buttons we want to open the loaded incidents to decide which one to punch:
In this example what we have done is to use the F1 key of the terminal so that the incidents appear to us, so that we only have to select the desired one and punch in.
IMPORTANT: the work clocking only requires to register in the terminal, it is not necessary to choose any option in the terminal. In case you want to punch in a specific incident, then you will enter the incident options to select it.
An example of clocking in with food could be the following: Work+Meal+Work+Work
As we can see, we are always indicating what we are going to do, so after lunch we will punch in again.
Justification incidents in the software
The requests are also used to indicate the justification of the users in moments when they haven't been at work, for example, a vacation. To assign them to users you should only access the user in the following parameter: