You can avoid long waiting times by saving security answers and/or registering a password recovery email.
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On an already configured camera or recorder
1. Open the web browser or the SCC (Safire Control Center)
2. Open the configuration page.
3. Go to System > Account Management and click Account Security Settings
4. Ask the security questions and most importantly associate an email.
5. And OK to save.
For when you need the password recovery service: