🛠️ Troubleshooting Guide
1. No Image from Cameras
Causes:
- Camera not properly connected to PoE port.
- IP address conflict or incorrect network configuration.
- Camera not compatible or not ONVIF-compliant.
Solutions:
- Check cabling and PoE status.
- Go to Settings → Camera → Add and manually add via IP.
- Ensure the camera supports ONVIF and is correctly configured.
2. No Access via Safire Smart App
Causes:
- P2P not enabled or NAT status offline.
- Poor internet connection.
- Incorrect QR code or Device ID.
Solutions:
- Activate P2P via Network → NAT.
- Check if the NVR has internet access.
- Scan the correct QR code and verify login credentials.
3. No Recording or Playback Available
Causes:
- Hard drive not installed or defective.
- Recording schedule not set.
- Footage overwritten due to storage limit.
Solutions:
- Go to Storage → HDD Status and check if the drive is working.
- Set a recording schedule via Recording → Schedule.
- Check if the drive is full and enable overwriting.
4. NVR Responds Slowly or Freezes
Causes:
- Too many simultaneous streams.
- Outdated firmware.
- Defective or full hard drive.
Solutions:
- Reduce the number of simultaneous live streams.
- Perform a firmware update via the Safire CCTV Website.
- Check HDD status and replace if necessary.
5. No Network Connection
Causes:
- Network cable loose or defective.
- DHCP not active.
- IP conflict with another device.
Solutions:
- Check cable and router port.
- Enable DHCP or set a static IP address.
- Check IP address via Network → TCP/IP.
6. Motion Detection Not Working
Causes:
- Detection not activated.
- Sensitivity too low.
- Camera does not support VCA functions.
Solutions:
- Activate Detection.
- Adjust sensitivity.
- Check if the camera supports VCA.