The Ajax PRO account is created for installers, engineers and operators of security companies. There are two types of PRO accounts, those that have full access to the Hub and those that do not have access to the Hub settings.
In case the PRO user does not have access to the Hub configuration, it means that there is a user with ADMIN permission who is in control. The PRO user will request access to this ADMIN when required.
The option to request access to the Hub is found in the Ajax PRO desktop application. Accessing the Hub without access, there is a tab located at the top of the window where it will normally appear as No Permissions.
To request access:
- Click the No Permissions button.
- Then an options panel will appear from which you can request how many hours you want to have access to the Hub (from 1 to 8 hours) or request permanent access.
- This request will appear as a push notification to the Hub administrator, who can accept or deny it. The confirmed request will be applied within one minute.
The countdown will appear in the same tab and in case of permanent access this option will not appear.