If while using the kit we notice that a person's face is detected but the temperature does not appear as metadata, it is usually because the firmware of the optical module is not updated with the correct version (there are 2 versions of firmware depending on whether the serial number on the camera sticker ends with -Y or not):
The solution is to load the right version for the camera:
- With -Y: the firmware finished in 22
- Without -Y: the firmware ends in 20
The files can be requested to our Technical Service.