The following link contains a video of the process for unlinking X-Security/Dahua devices
When attempting to register a device to the P2P account through the DMSS APP and it indicates that the device is linked to another account:
Select the "Request to Unbind" option to begin the unlinking process
- If the device is online, enter the device password and select "Unbind immediately". If the process is completed successfully, the application will display "Successfully unbound"
- If, on the other hand, the device is offline or its password is unknown, select the "Has the device password been lost" option
- Option 1 (this process is instant): Select the "System Review" option. The application will provide a code, which must be written on a piece of paper
The application will request a photo of the device sticker together with the piece of paper containing the previously provided code. Both items must be clearly visible
- Option 2 (this process takes 48 hours): Select the "Manual Review" option. The APP will request a photo of the device sticker
The application will notify you that this process will take approximately 48 hours, and the device will be added to the account with an indication that it is in the process of being unlinked