Problem 1: Outdoor station not found in IP Manager Tool
Solution:
- Check if the outdoor station is properly connected to the PoE switch.
- Make sure the switch is connected to your router.
- Verify that DHCP is enabled.
- Restart both the outdoor station and the IP Manager Tool.
- Try a different network cable or port.
Problem 2: Monitor does not automatically detect the outdoor station
Solution:
- Ensure the monitor and outdoor station are on the same network.
- Make sure both devices are using DHCP.
- Check that the monitor is correctly configured as an “Indoor Station.”
- Perform a manual search via the monitor settings.
Problem 3: No calls on smartphone via Safire Smart app
Solution:
- Check if the device is correctly added in the app.
- Make sure your smartphone is connected to the internet.
- Verify that push notifications are enabled for the app.
- Also check the OS settings for notifications.
- Restart the app and log in again.
- Remove the device and add it again using the QR code.
Problem 4: No video or audio during a call
Solution:
- Check the PoE connection and power supply.
- Ensure the firmware of both devices is up to date.
- Test with a different monitor or smartphone.
- Check the audio and video settings in the app and on the monitor.
Problem 5: Monitor freezes or is unresponsive
Solution:
- Restart the monitor.
- Check if the power supply is stable.
- Perform a factory reset via the settings menu (note: all data will be lost).
- Update the firmware if available.