Ajax can be conveniently used for autonomous monitoring of your house, apartment or office, which is attributed to an advanced user notification system: combination of push notification service, SMS and phone calls. Even if you connect your security system to a central monitoring station, you will be notified of all events and will be able to monitor the resolution of any problems that may occur. Provided, of course, that you do not disregard the Ajax alert.
The different types of Ajax notifications minimize the risk of overlooking a critical event: an intruder detected inside a house, fire detectors indicating the presence of smoke or a detected water leak. Push notifications require an Internet connection, but in the absence of a cellular signal, it is possible to receive them via Wi-Fi in seconds. On the other hand, SMS messages work independently of an Internet connection, while phone calls attract more attention due to the duration of the tone and vibrations.
Ajax Security System App notifications settings
However, having all three types of notifications enabled doesn't guarantee that you won't miss a security system alert, and the reason for this can be attributed to the iPhone's settings. All you have to do is turn the volume all the way down, switch to silent mode (turn off vibration at the same time) or turn on "Do Not Disturb" mode, and the odds of you neglecting an important event increase considerably.
Fortunately, not only companies that provide services with extremely important notifications for users realized they had a problem, but so did Apple. In iOS 12, Apple added a new type of notifications: critical alerts. Regardless of the smartphone's settings, these notifications play an alert sound and a message appears on the screen.
Here's how the Critical Alerts tool works:
Apple supports critical alerts only for apps related to health, public safety and home security. To access these alerts, app developers must demonstrate user interest in receiving notifications that override device settings, and that the app is subject to additional moderation.
The Ajax Security System app was one of the first security apps worldwide to obtain Apple's authorization to use critical alerts. When you open the app after updating to version 2.11.2, a message will appear asking if you want the new feature. We strongly recommend that you follow this advice.
The Ajax Security System uses critical alerts only to transmit alerts when detectors indicate an intrusion, fire or leak, and in the event of pressing the panic button on the keyfob or typing in a duress code on the keypad. System notifications will not override the sound mode on your smartphone.
If you want to disable or enable previously disabled critical alerts, go to Settings ▻ Ajax ▻ Notifications.
Remember that you can connect Ajax to a security company alarm receiving center to ensure uninterrupted monitoring of security events and quick responses to alerts.
Original article from the manufacturer: https://ajax.systems/es/blog/critical-alerts/