Ajax can be conveniently used for stand-alone monitoring of your home, apartment or office, which is attributed to an advanced user notification system: a combination of push notification service, SMS and phone calls. Even if you connect your security system to an alarm monitoring station, you will be notified of all events and can monitor the resolution of any problems that may occur. As long as, of course, you do not disregard the Ajax alert.
The different types of Ajax notifications minimize the risk of overlooking a critical event: an intruder detected inside a house, fire detectors that indicate the presence of smoke or a detected water leak. Push notifications require an Internet connection, but in the absence of a mobile phone signal, they can be received via Wi-Fi within seconds. On the other hand, SMS messages work independently of an Internet connection, while phone calls attract more attention because of the length of the tone and vibrations.
Ajax Security System App notifications settings
However, having all three types of notifications enabled does not guarantee that you will not miss a security system alert, and the reason for this can be attributed to your iPhone settings. All you have to do is turn down the volume completely, switch to silent mode (turn off the vibration at the same time) or activate the "Do Not Disturb" mode, and the chances of you missing an important event increase considerably.
Fortunately, it was not only companies providing services with extremely important user notifications that realized they had a problem, but Apple as well. In iOS 12, Apple added a new type of notification: critical alerts. Regardless of the smartphone settings, these notifications play an alert sound and a message appears on the screen.
Here we explain how the Critical Alert tool works:
Apple supports critical alerts only for applications related to health, public safety, and home security. To access these alerts, application developers must demonstrate user interest in receiving notifications that override device settings, and that the application is subject to additional moderation.
The Ajax Security System app was one of the first security applications worldwide to obtain Apple's permission to use critical alerts. When you open the application after upgrading to version 2.11.2, a message will appear asking you if you want the new feature. We strongly recommend that you follow this advice.
The Ajax Security System uses critical alerts only to transmit alerts when detectors indicate an intrusion, fire, or escape, and in the event of pressing the panic button on the controller or typing a code on the keypad by duress. System notifications will not override your smartphone's sound mode.
If you wish to disable or enable previously disabled critical alerts, go to Settings ▻ Ajax ▻ Notifications.
Remember that you can connect Ajax to a security company's alarm monitoring station to ensure uninterrupted monitoring of security events and quick responses to alerts.