There are two procedures to recover the password of Safire recorders, and each procedure depends on the system of the HTVR, DVR, NVR or camera you want to recover. In both cases the SADP software is used.
1- Install the SADP from the manufacturer's website:
2- Run the device finder, which will find the devices by MAC address.
3- Select the device to be recovered and click on the Forgot Password button (bottom right button)
If the software indicates to export a file, follow the procedure from step 4 to 7, while if the software indicates to enter a Security Code follow the procedure from step 8 to 12.
4- We are asked to export a file (Export File). Click on the Export button, and select the path where the file is to be saved; confirm.
5- El fichero se descargará al Pc. A continuación envíe un correo al nuestro servicio técnico para que se lo mandemos al fabricante y genere el fichero de recuperación de contraseña: no apague el grabador en ningún momento desde el momento de generar el fichero hasta que se lo devolvamos.
6- After importing in the same tab the recovery file, enter the new password for the recorder and repeat it. The password must be identical in both boxes (New Password and Confirm Password), otherwise, it will not allow you to continue.
7- Confirm the import and wait for the file to load. If you have done the procedure correctly, a window will appear with the following text: Your recorder's password has now been reset.
8- You are asked to enter a Security Code9-
Press the Cancel button, and go back to the SADP, you have to take the Serial number and the Start time, and send them to our technical service
This can be achieved in two ways:
a. Go, within the SADP list, to the device from which you want to retrieve the password and look at the data in columns 4 and 5.
b. Click directly on the Export button, to generate the Excel file to be sent to us (to avoid errors when entering the data)
10- Safire will send us some security codes, go to step 3, then step 8 and enter the code according to the date you are in.
We remind you that the correct code for the date (Today) will return the equipment to the factory password, which is "12345"
If you request the codes, for example for the 7th of October and you are only going to have access to the equipment on the 9th, you have to use the code corresponding to the 9th of October. It is important that the recorder is not restarted until the password is reset.
The password will be the factory default (User: admin / Password: 12345).
IMPORTANT: When sending the file or the required data, the device cannot be turned off under any circumstances, otherwise the procedure would have to be redone