There are two procedures to recover the password of Safire recorders, and each procedure depends on the system of the HTVR, DVR, NVR or camera to be recovered. In both cases the SADP software is used. 1- Install SADP from the manufacturer's website:
2- Run the device finder, which will find the devices by MAC address.
3- Select the device you want to recover and press the Forgot Password button (bottom right button).
If the software indicates to export a file, follow the procedure from step 4 to 7, while if the software indicates to enter a Security Code, follow the procedure from step 8 to 12. Procedure 1: 4- We are asked to export a file (Export File). Click on the Export button, and select the path where the file will be saved; confirm.
5- The file will be downloaded to the PC. Then send an e-mail to our technical service department, so that we can send it to the manufacturer and generate the password recovery file: do not turn off the recorder at any time from the moment of generating the file until we send it back to you.
6- After importing the recovery file in the same tab, enter the new password for the recorder and repeat it. The password must be identical in both boxes (New Password and Confirm Password), otherwise, it will not allow you to continue. 7- Confirm the import and wait for the file to load. If you have done the procedure correctly, a window with the following text will appear: Your recorder's password has now been reset.
IMPORTANT: In the case of Hikvision units with more recent firmware versions, the SADP (from version 3.1.2.2) will display the following message if the password is not secure:
Procedure 2: 8- It requests you to enter a Security Code
9- Press the Cancel button, and go back to the SADP, you have to take the Serial number and the Start time, and send them to our technical service. This can be done in two ways:
10- Safire will send us some security codes, go to step 3, then step 8 and enter the code according to the date you are in.We remind you that the correct code for the date (Today) will return to the factory password to the equipment being this “12345 ”EXAMPLE.
If you request the codes, for example for the 7th of October and you will only have access to the equipment on the 9th, you must use the code corresponding to the 9th of October. It is important that the recorder is not restarted until the password is reset.
The password will be the one used by default (User: admin / Password: 12345).
PLEASE NOTE: When sending the file or the required data, the device cannot be turned off under any circumstances, otherwise the procedure will have to be redone.